Frequently Asked Questions
Find quick answers about shipping, returns, payments, warranty, and customer support.
1. How long does delivery take?
Orders are prepared within 24–48 hours after payment confirmation.
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
Delivery times may vary depending on the destination and courier operations.
2. How much does shipping cost?
We offer free shipping on all orders over €30. For orders below this amount, a small standard shipping fee may apply and is calculated at checkout.
All prices shown on our website include VAT.
3. How can I track my order?
Once your order has been shipped, you'll receive a tracking email with a link and tracking number.
4. What payment methods do you accept?
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
5. Can I change or cancel my order?
Please contact us immediately at contact@serenzioa.com. Changes can only be made before shipment.
6. What is your return policy?
We offer a 60-day satisfaction guarantee. Items must be unused, unwashed, and in their original condition.
7. How do I start a return?
Email us at contact@serenzioa.com with your order number and return reason.
Refunds are processed within 5–10 business days after inspection.
8. What if my order arrives damaged?
Contact us within 7 days of receiving your order and send clear photos of the issue.
9. Do you offer exchanges?
We do not offer direct exchanges. Please return the item for a refund and place a new order.
10. Are your products covered by warranty?
Yes, all our products include a 30-day quality assurance warranty for manufacturing defects.
11. Do you ship outside of Italy?
Yes, we ship to most EU countries, the UK, Switzerland, and South Africa.
12. How can I contact customer support?
You can reach us anytime at contact@serenzioa.com.